Privacy policy.
What we collect, why we use it, who we share it with and the choices you have when you use this website or contact Zero Telecommunications.
Last updated: 8 September 2026.
Who is responsible for your information?
Zero Telecommunications is responsible for personal information collected through this website and through business enquiries made to us. You can contact us at hello@zerotelecommunications.co.uk, by telephone on 03333 207 200, or by post at 5 Mallard Court, Crewe, Cheshire, CW1 6ZQ.
Information we collect
If you make an enquiry, we may collect your name, company, work email address, telephone number, the service you are interested in and anything you choose to include in your message. We also receive ordinary technical information needed to deliver and secure the website, such as server request information and session data.
If you accept optional tracking, we may also record a randomly generated visitor and session identifier, pages viewed, the order of pages visited, selected interactions, referral or campaign information, and the destination of links you choose. This is used to understand website journeys and connect an enquiry with the pages viewed before it was submitted. We do not use this system to predict where a person will go next; the admin view can show the current page, previous pages and a destination after the person starts a navigation action.
Why we use personal information
| Purpose | Typical information | Lawful basis |
|---|---|---|
| Respond to business enquiries and prepare a proposal | Contact details, company, requirements and correspondence | Steps at your request before entering a contract and, where appropriate, our legitimate interests in responding to and managing business enquiries |
| Operate and secure the website | Session and security information, server logs | Our legitimate interests in providing a secure and reliable service and compliance with legal obligations where applicable |
| Understand individual website journeys after optional tracking is accepted | Visitor/session IDs, page views, interactions and attribution data | Your consent is used for the storage/access technologies required for optional tracking. Where UK GDPR applies to the associated first-party analysis, we rely on our legitimate interests in improving the website and understanding how enquiries are generated, subject to your rights and our balancing assessment |
| Google Analytics and optional chat after acceptance | Usage, device, referral and chat information as applicable | Consent for optional storage/access technologies; providers may have their own processing roles described in their notices |
Cookies and tracking
We do not start optional analytics, individual journey tracking or the website chat simply because you open a page. Those features are loaded after you choose “Accept optional”. Essential storage used for security, sessions and remembering your privacy choice can operate without optional consent. See our cookie policy for the categories and controls.
UK rules contain limited exceptions for certain storage/access technologies, including strictly necessary uses and qualifying statistical measurement. Our individual journey view is deliberately treated as optional because it retains visitor-level activity and is therefore not run under the statistical-purpose exception.
Who we may share information with
We may use hosting, communications, analytics and website-support providers where needed to run the service. Optional Google Analytics and Tawk.to chat are not loaded until optional tracking is accepted. We do not sell your personal information. Where a supplier processes personal information for us, we expect appropriate contractual and security safeguards.
International transfers
Some technology suppliers may process information outside the UK. Where this happens, the transfer must be covered by an approved safeguard or another lawful transfer mechanism. You can ask us for more information about the safeguards relevant to a particular supplier.
How long we keep information
We keep information only for as long as it is reasonably needed for the purpose it was collected, including sales follow-up, customer records, security and legal requirements. Website journey records should be reviewed and deleted on a defined retention schedule; as an operational default, we recommend retaining identifiable journey events for no longer than 90 days unless a shorter period is sufficient or the record has become part of an active customer or legal record.
Your rights
Depending on the circumstances, UK data protection law may give you rights to ask for access, correction, deletion or restriction of your personal information, to object to processing based on legitimate interests, and to withdraw consent where consent is relied on. Withdrawing optional tracking consent stops new optional tracking on this browser; it does not automatically erase records already lawfully collected.
To exercise a right, contact hello@zerotelecommunications.co.uk. You can also complain to the UK Information Commissioner’s Office if you are unhappy with how your information has been handled.
Changes to this policy
We may update this notice when the website, suppliers or legal requirements change. The date at the top shows the latest revision.