Use the right UK number
Choose a geographic number, an appropriate non-geographic range or port an existing business number where portability allows.
Virtual phone numbers / UK business
A virtual phone number that works wherever your team does.
Use a UK business number without tying it to a single copper line or office. Route calls to a receptionist, team, mobile users or your VoIP phone system and keep one consistent number for customers.
Keep existing numbersClear migration planUK support
What this can include
Choose the number first, then decide where calls should land.
A virtual business phone number can sit in front of a single user, a reception team, a queue or a wider cloud phone system. The important decisions are the number type, ownership, routing and what happens when nobody answers.
Send calls to the right people
Route one number to a desk phone, softphone, mobile user, ring group or queue rather than a single physical line.
Keep the number as the business changes
A well-managed virtual number can move with your phone system, office or working pattern instead of being anchored to one socket.
Decide what happens out of hours
Set opening times, overflow, voicemail and alternate destinations so the number behaves like a business service rather than a simple divert.
Designed around the workplace
Designed around the workplace.
We match the platform and endpoints to the people using them, from fixed desks and reception to hybrid staff and teams moving around a site.
Browse Yealink handset options
How we deliver it
Getting a virtual number is straightforward when the routing is decided up front.
01
Choose or port the number
Tell us whether you need a new UK number or want to keep an existing one.
02
Map the call route
Agree who should answer, in what order and what should happen when the team is busy or closed.
03
Connect the users
Deliver calls to supported desk phones, desktop or mobile clients, or your wider business VoIP setup.
04
Test before publishing
Check inbound presentation, caller ID, voicemail and fallback before the number becomes customer-facing.
Is it right for you?
Where this option works best.
Virtual numbers are useful when the business needs a stable public number while people, locations or devices can change behind it.
Choose this when
You are starting a business, adding a regional presence, replacing a fixed line, supporting hybrid staff or want a main number that can route to several people.
Consider another route when
If you need extensions, queues, internal calling and wider administration as well as the number, look at Business VoIP or a business phone system rather than buying number routing in isolation.
We can help you choose.
Tell us what you have today and what needs to improve. We’ll explain the options and recommend the setup that best fits your business.
Plan the change carefully.
We plan number porting, call flows, connectivity and user training before the system goes live.
Related topics
Useful if you are comparing options.
These pages cover the questions that usually sit next to this decision, without making you work through a glossary first.
Next stepOffice telephonyBuyer guide
Business VoIP
Add extensions, queues and user apps when number routing alone is not enough.
Business phone systems
Build a complete phone system around your business numbers.
Free virtual numbers and VoIP
What to check before relying on a free service for customer calls.
Tell us about your setup
Tell us what the system has to do.
We’ll use the information to size the setup and make the first conversation useful.
Useful next steps
Read more before you decide.
Use these guides to understand migration, system options and capacity before you get in touch.
Compare
Migration
Capacity
Phone-system architectures
Cloud, appliance/software and Yeastar + Teams integration compared by operating model.
Number porting timeline
See the main stages involved in moving business numbers to a new provider.
SIP channel calculator
Estimate a sensible starting point from concurrent-call demand rather than user count alone.
Common questions
Frequently asked questions.
Short answers to the questions we are most often asked about this type of system.
How do I get a virtual phone number in the UK?
Choose the type of number you need, decide where calls should be delivered and set up the routing with a provider. If you already own a suitable business number, it may be possible to port it instead of taking a new one.
Can a virtual phone number ring a mobile?
Yes. Depending on the service design, calls can be delivered to mobile users, softphones, desk phones, groups or queues.
Can I use a virtual phone number for my business?
Yes. A virtual business number is commonly used as a main company, department or location number because it is not tied to one physical telephone line.
Can I keep my existing business number?
Often, yes. We check portability before a migration is booked because the process depends on the current provider and number range.
Is a free virtual phone number suitable for a business?
Free services can be useful for testing, but businesses should check number ownership, porting rights, call quality, support, emergency-calling arrangements, privacy and what happens if the free service changes or closes.