Support users wherever they work
Use desk phones and softphones to give suitable users access to business telephony across office, hybrid and mobile working environments.
Cloud based phone system / business telephony
Cloud based phone systems with support wrapped around the service.
Choose a cloud based phone system when you want flexible business telephony without maintaining traditional PBX infrastructure, with support for users, call routing, numbers, handsets and day-to-day changes.
Keep existing numbersClear migration planUK support
What this can include
Judge a cloud based phone system by how it works after installation.
For SMEs without a dedicated voice engineer, ongoing support matters as much as the features. The right cloud phone system should make user changes, call-flow updates, fault ownership and growth straightforward.
Make routine changes easier
Add starters, leavers, groups and opening-hour changes without maintaining specialist PBX infrastructure internally.
Plan call handling in advance
Decide how inbound calls, overflow, voicemail and out-of-hours calls should be handled if a site or connection is unavailable.
Design for growth and change
Use a cloud based model that can accommodate new users or sites without replacing a traditional on-site phone system.
Designed around the workplace
Designed around the workplace.
We match the platform and endpoints to the people using them, from fixed desks and reception to hybrid staff and teams moving around a site.
Browse Yealink handset options
How we deliver it
Choose the implementation and support model as carefully as the technology.
01
Set service expectations
Define response needs, admin responsibilities and the changes you expect to make during a normal month.
02
Design call handling
Agree users, groups, reception flow, overflow, voicemail and out-of-hours behaviour around how your business actually handles calls.
03
Prepare endpoints
Select Yealink handsets and softphones by role, then preconfigure them before deployment.
04
Review after go-live
Use real call patterns to refine queues, routing and user setup as your business settles into the new system.
Is it right for you?
Where this option works best.
A cloud based phone system works well for SMEs that want flexible business telephony without maintaining PBX infrastructure themselves.
Choose this when
Your SME wants a flexible business phone system with one supplier to design, migrate and support the environment, without maintaining PBX infrastructure internally.
Consider another route when
If your priority is specifically a managed hosted telephony service, see Hosted Telephony. If you want a Yeastar P-Series platform with deployment choice, compare the Yeastar page.
We can help you choose.
Tell us what you have today and what needs to improve. We’ll explain the options and recommend the setup that best fits your business.
Plan the change carefully.
We plan number porting, call flows, connectivity and user training before the system goes live.
Tell us about your setup
Tell us what the system has to do.
We’ll use the information to size the setup and make the first conversation useful.
Useful next steps
Read more before you decide.
Use these guides to understand migration, system options and capacity before you get in touch.
Compare
Migration
Capacity
Phone-system architectures
Cloud, appliance/software and Yeastar + Teams integration compared by operating model.
Number porting timeline
See the main stages involved in moving business numbers to a new provider.
SIP channel calculator
Estimate a sensible starting point from concurrent-call demand rather than user count alone.
Common questions
Frequently asked questions.
Short answers to the questions we are most often asked about this type of system.
What is a cloud based phone system?
It is a business phone system where the core telephony platform is hosted rather than maintained as traditional PBX hardware at your office.
Who is a cloud based phone system suitable for?
It can suit SMEs that want flexible business telephony, remote or hybrid working options, simpler user changes and support without maintaining PBX infrastructure internally.
Can we use desk phones and softphones together?
Yes. A mixed endpoint design can make sense: fixed roles can use Yealink handsets while hybrid or mobile users use supported softphone clients.
Can existing numbers be moved?
In many cases yes. Number ranges are checked for portability and the port is planned as part of the migration.